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The products offered in the online store are intended for businesses and professionals.
A business or professional is considered to be any natural or legal person acting within the scope of their commercial or professional activity, whether public or private.
Shipping and Returns
Curtidos Cabezas S.L.U. follows the procedures outlined below:
- Orders will be delivered to the specified address within 1 to 3 business days. Shipments to the Canary Islands, Ceuta, or Melilla will be delivered within 3 to 5 business days. Products will be shipped once payment has been received. Cash on delivery orders are subject to a 2% fee on the total purchase amount, with a minimum charge of €2. Delivery will always be subject to the shipping method selected.
- The maximum weight for each shipment is 20 kg. For machinery shipments exceeding this weight, customers must request information regarding shipping costs according to the destination area or country.
- All domestic shipments will be made through TIPSA or CORREOS EXPRESS, and international shipments through SEUR or CORREOS EXPRESS.
- Upon request, customers will be provided with their order tracking number and the website where they can monitor the shipment.
- All orders include the invoice corresponding to the shipped goods. However, some countries may require additional documentation from the customer or may be subject to customs duties, taxes, or other charges in the destination country. In such cases, the customer is fully responsible for providing any required documentation and/or making any payments requested by the customs authorities of the receiving country.
- If an order is rejected or ignored by the customer, the carrier will contact them to arrange a delivery date. The shipment will remain available in the destination country for 3 days, after which return procedures will begin. If the customer subsequently requests redelivery of the order, they must bear all costs resulting from the return process.
- The customer is responsible for ensuring that the products offered in our store are not prohibited in their country. Returns and refunds will not be accepted for goods returned by customs authorities due to restrictions or prohibitions in the destination country.
- If the goods arrive damaged or do not correspond to the customer's purchase or invoice, Curtidos Cabezas S.L.U. will cover all expenses arising from the return and the shipment of the correct order.
- The customer may exchange received products for others of equal or greater value available in our online store, provided that the product to be exchanged remains unopened and in the same condition as when it was shipped. All costs arising from such an exchange shall be borne by the customer.
- Requests for product exchanges must be made within 72 hours of receiving the goods.
- The customer has 15 days from receipt of the goods to submit a claim or request a return. Any costs associated with such a return shall be borne by the customer. If the returned product is defective, the costs will be covered by Curtidos Cabezas.
- For your protection, always open the package in the presence of the carrier and note in writing on the delivery document accompanying each order any deficiencies or damage found.
- The prices shown do NOT include the legally applicable Value Added Tax (VAT), which will be displayed separately. Prices are shown in EUROS.
- Unless expressly stated otherwise, the prices indicated do NOT include shipping costs.
DISPUTE RESOLUTION
European Union Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage